RExperience
Elevating Experience to Attract and Retain Tenants
June 9th, 2023 10.00 - 14.30 CET – Virtual Event on Zoom
Get inspired by real estate's most impactful customer experience case studies that challenge the status quo. Connect with the change-makers behind them.
200+
Attendees
15+
Speakers
3
Networking sessions
What is RExperience?
Yet, building and maintaining such spaces to continuously drive customer satisfaction remains a day-to-day challenge for landlords.
Bringing some of the most influential players in the European residential and commercial property market together, this event offers a 360° tour of best practices that reshape the built environment experience.
For the Commercial and Residential Real Estate Professionals
WATCH THE FULL EVENT RECORDING
Discover Event Programme
2023 Customer Experience Trends in Real Estate
A comprehensive dive into modern CX trends in real estate & how PropTech influences it.
Integrating Landlord and Tenant Experiences with Integrated Technologies
Learning how to build purposeful tech integrations to elevate both landlord and tenant experiences.
Addressing 3 Real Estate Experience Dilemmas in 2023
Affordability, justifying rents and aligning ESG strategies with customer expectations.
The Digital Building Era: The Right Tech Stack for the Property Staff
Taking a look at tech-driven building experiences that truly help property management staff effectivness.
Creating Today's Human-Centric Spaces
An inspirational story on establishing a constantly-growing CX strategy.
3x Networking Sessions in Breakout Rooms
Meet the excellency-driven leaders of the property landscape. Exchange knowledge and tips around customer experience and get to know new peers.
Meet the Speakers
Don’t miss these inspiring speakers.
Sustainability Research Lead Continental Europe | CBRE Denmark
Head of Asset Management | CA Immo Czech Republic
Head of Innovation & Ventures | CERT Property
Director of LIV Residential | Orange Capital Partners
Director of Transformation & Integration | Xior Student Housing
Head of Workplace UK and Europe | Avison Young
COO of Juli Living | NREP
CEO DACH, Edge
Strategic Project Manager | Swiss Life Asset Managers
CO-CEO of Juli Living | NREP
IT Project Manager, Vasakronan
Spain Ambassador at Co-Liv
Senior Director,
Client Relationships | Greystar Europe
COO - Group Synergies | Hydda
CEO & Co-Founder | Spaceflow
Moderators
Business Development Manager, CEE, Benelux and Nordics at Spaceflow
Industry Advisor
Full Agenda
Dive into the full-funnel customer experience in real estate.
10:00 - 10:10
Welcome & Introduction of Speakers and the Program
Welcome
10:10 - 10:25
Networking in Breakout Rooms
Networking
12:00 - 12:30
Lunch Break & Networking in Breakout Rooms
Networking
14.10 - 14:30
Networking in Breakout Rooms & Closure
Networking
Customer Experience & Satisfaction Trends in Real Estate & How PropTech Influences Them
10:25 - 10:40
Optimizing occupancy, revenue, customer expectations, ESG goals, and more.
The multifaceted challenges facing landlords of the modern world require innovative, holistic solutions. What do these solutions entail, and where does PropTech fit in the roadmap?
3 Customer Experience Dilemmas That Needs Addressing in 2023
10:40 - 11:30
Moderator:
Panelists:
What do tenants really want – affordability or great service? How can landlords justify rents and drive revenue, while keeping tenants loyal and satisfied? Where does ESG fit in customer experience, and to what extent does ESG-drivenness influence customer satisfaction?
We take these key dilemmas, that keep property operators in suspense, to the thoroughbred panel, to be discussed with rights and wrongs in the facet.
Bringing Amenities, Design and Technology Together to Create Today's Human-Centric Spaces
11:40 - 12:00
There is no one-size-fits-all approach in building a comprehensive customer experience strategy. Tenant demands and needs evolve as swiftly as thought, and property operators are expected to keep up with them at all times.
CA Immo's case study on establishing a constantly-growing CX strategy in its class-A office properties in Prague, the Czech Republic brings concrete learnings and inspiration. The tech-driven, community-focused Riverside Karlín neighborhood's horizon is locked on driving building health and compliance with ESG.
Enhancing Customers' Lives While Driving Market-Leading Asset Performance
12:30 - 12:50
The residential industry has been conservative for many years. There has been a tendency to put asset profitability before the residents, which comprises both the physical products' and services' quality.
This session brings Juli Living's vision in revolutionizing the industry with a unique, data and technology-focused, customer-centric approach.
Experience – How Landlord and Customer Experiences are Intertwined, and How to Improve Both with Integrated Technologies
12:50 - 13:50
Moderator:
Panelists:
When tech feels difficult, it puts people off. This is the one rule that PropTech providers need to understand to help the real estate industry innovate easier and faster.
Not only end users, but landlords must have a hassle-free experience using property technologies, so they have the time and energy needed to elevate all angles of customer experience. As a solution, building purposeful integrations between property technology products comes to help.
What product integrations make sense, and how to build an end-to-end tech stack that unifies all that a building needs?
The Digital Building Era: Helping Property Staff with the Right Tech Stack
13:50 - 14:10
Can we protect the same quality of customer experience with limited staff in the property? Have building technologies developed enough to offer a fully digitized and satisfactory experience? We find out in this thought-provoking case study.
Discover Event Programme
Dive into the full-funnel customer experience in real estate.
Welcome
10:00 - 10:10
Welcome & Introduction of Speakers and the Program
Networking
10:10 - 10:25
Networking in Breakout Rooms
Networking
12:00 - 12:30
Lunch Break & Networking in Breakout Rooms
Networking
14.10 - 14:30
Networking in Breakout Rooms & Closure