HELPING YOU ON THE TENANT SATISFACTION JOURNEY
While strategizing, onboarding and executing building technologies, you need to hit your portfolio's digitalization and tenant experience goals. Our Customer Success Team is here to help you achieve your business objectives by leveraging our platform.
Every Step of the Way, We've Got You Covered
From onboarding and defining success plans to understanding building analytics, Spaceflow's Customer Success Team provides you with the tools and services to help guide you on your tenant satisfaction journey.
Having practice with carrying portfolios in all sizes from onboarding to growth, our Customer Success Managers will help you successfully deploy, manage and scale the tenant app and related experiences.
Every Step of the Way, We've Got You Covered
From onboarding and defining success plans to understanding building analytics, Spaceflow's Customer Success Team provides you with the tools and services to help guide you on your tenant satisfaction journey.
Having practice with carrying portfolios in all sizes from onboarding to growth, our Customer Success Managers will help you successfully deploy, manage and scale the tenant app and related services and experiences.
How our Customer Success Team helps:
Create a strategic success plan
Design your custom roll-out plan for a smooth launch
Offer product expertise and consult on the best way of working
Guide you on the digitalization journey and maximize your outcomes
Ensure you're getting the most value from Spaceflow
"The Customer Success Management team helped us to set up our building profile, train and onboard our staff and have supported the rest of our journey in becoming a digital complex ever since."
5 Steps into Cutting-Edge Success
Gauging Alignment
Your tenant experience strategy is the focus when we align and define your use cases and success with our product.
Onboarding
Your team will get training and proactive guidance on best practices throughout the onboarding process - so you're not alone in launching the platform.
Key Action Reviews
We hold regular key action reviews up until the launch day to ensure you've got what you need and no question marks are left unanswered.
Launching Spaceflow
Ta-da! Everything is ready and it's time to introduce Spaceflow to your tenants! At this stage, our team will keep track of how tenants download and use Spaceflow, and bring strategies to create a buzz about it.
Continuous Care
We don't let go of you just yet! Your tenant and building needs evolve over time and we're here for the long run as consultants on your tenant experience journey.
5 Steps into Cutting-Edge Success
Gauging Alignment
Your tenant experience success strategy is defined and designed by tailor-matching your portfolio needs to the best-suited use cases of our product.
Onboarding
Your team and all relevant stakeholders get hands-on training throughout the product launch process – so you are not alone in configuring space settings or launching the platform.
Launching Spaceflow
Ta-da! Everything is ready and it's time to introduce Spaceflow to your tenants! At this stage, our Customer Success Managers will keep track of how tenants download and use Spaceflow, and bring strategies to create a buzz about it.
Success Meetings
We regularly hold progress meetings to make sure that your customized tenant engagement success metrics perform well, and the product adoption is satisfactory.
Continuous Care
And we are here by your side on and on! As your tenant' and portfolio needs grow and evolve, we will guide you further into the best practices of elevating tenant experience.
Continuous CARE: How Does It Work?
Your building's and occupiers' needs, demands and goals evolve over time. Our Customer Success Managers are here to make sure that your building app delivers the same quality of service at all times. This way, you always know who to turn to for any requests, questions and feedback.
Our Team IS HERE TO:
Onboard your teams to the Spaceflow product
Share knowledge and best practices from other launched projects
Partner up with your relevant stakeholders to jointly drive success
Fit our product capabilities to your needs and objectives
Build a bridge between your team and Spaceflow's product team to deliver feature requests
Actively listen, understand and action your overall needs