HELPING YOU ON THE TENANT SATISFACTION JOURNEY

While strategizing, onboarding and executing building technologies, you need to hit your portfolio's digitalization and tenant experience goals. Our Customer Success Team is here to help you achieve your business objectives by leveraging our platform.

Spaceflow Customer Success

Every Step of the Way, We've Got You Covered

Spaceflow Mobile App

From onboarding and defining success plans to understanding building analytics, Spaceflow's Customer Success Team provides you with the tools and services to help guide you on your tenant satisfaction journey.

Having practice with carrying portfolios in all sizes from onboarding to growth, our Customer Success Managers will help you successfully deploy, manage and scale the tenant app and related experiences. 

Every Step of the Way, We've Got You Covered

Spaceflow Mobile App

From onboarding and defining success plans to understanding building analytics, Spaceflow's Customer Success Team provides you with the tools and services to help guide you on your tenant satisfaction journey.

Having practice with carrying portfolios in all sizes from onboarding to growth, our Customer Success Managers will help you successfully deploy, manage and scale the tenant app and related services and experiences. 

How our Customer Success Team helps:

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Create a strategic success plan

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Design your custom roll-out plan for a smooth launch

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Offer product expertise and consult on the best way of working

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Guide you on the digitalization journey and maximize your outcomes

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Ensure you're getting the most value from Spaceflow

Spaceflow admin console
"The Customer Success Management team helped us to set up our building profile, train and onboard our staff and have supported the rest of our journey in becoming a digital complex ever since."
Farida Baizuliyeva Marketing Manager, Global Development, Talan Towers mixed-use project

5 Steps into Cutting-Edge Success

Gauging Alignment

Your tenant experience strategy is the focus when we align and define your use cases and success with our product.

Onboarding

Your team will get training and proactive guidance on best practices throughout the onboarding process - so you're not alone in launching the platform.

Key Action Reviews

We hold regular key action reviews up until the launch day to ensure you've got what you need and no question marks are left unanswered.

Launching Spaceflow 

Ta-da! Everything is ready and it's time to introduce Spaceflow to your tenants! At this stage, our team will keep track of how tenants download and use Spaceflow, and bring strategies to create a buzz about it.

Continuous Care

We don't let go of you just yet! Your tenant and building needs evolve over time and we're here for the long run as consultants on your tenant experience journey.

5 Steps into Cutting-Edge Success

Gauging Alignment

Your tenant experience success strategy is defined and designed by tailor-matching your portfolio needs to the best-suited use cases of our product.

Onboarding

Your team and all relevant stakeholders get hands-on training throughout the product launch process – so you are not alone in configuring space settings or launching the platform.

Launching Spaceflow

Ta-da! Everything is ready and it's time to introduce Spaceflow to your tenants! At this stage, our Customer Success Managers will keep track of how tenants download and use Spaceflow, and bring strategies to create a buzz about it.

Success Meetings

We regularly hold progress meetings to make sure that your customized tenant engagement success metrics perform well, and the product adoption is satisfactory.

Continuous Care

And we are here by your side on and on! As your tenant' and portfolio needs grow and evolve, we will guide you further into the best practices of elevating tenant experience.

Continuous CARE: How Does It Work?

Your building's and occupiers' needs, demands and goals evolve over time. Our Customer Success Managers are here to make sure that your building app delivers the same quality of service at all times. This way, you always know who to turn to for any requests, questions and feedback. 

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Spaceflow admin console

Our Team IS HERE TO:

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Onboard your teams to the Spaceflow product

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Share knowledge and best practices from other launched projects

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Partner up with your relevant stakeholders to jointly drive success

Fit our product capabilities to your needs and objectives 

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Build a bridge between your team and Spaceflow's product team to deliver feature requests

Actively listen, understand and action your overall needs

SCHEDULE A CONSULTATION

Our CSM team is here to help you get the most out of Spaceflow. Let's schedule a call to discuss your specific needs

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